Retail Sales Associate - Part Time

Curaleaf•Melrose Park, IL

15d•Onsite

About The Position

Curaleaf is hiring a part-time Retail Sales Associate to represent the brand and help customers explore cannabis products. The associate creates a welcoming, informative, inclusive, and engaging customer experience by providing personalized product advice, answering questions, building customer relationships, and supporting purchases. This role also supports store operations, sales goals, inventory, and compliance in a fast-paced retail environment. The position is located at 1413 W North Ave, Melrose Park, IL 60160, and offers 5–29 hours per week. The listed hourly rate is $17.50 plus tips. Employees must be available to work weekends, evenings, and holidays, with flexibility for various shifts and occasional overnights. The job involves extended periods of standing and walking, lifting, and possible exposure to dust, pollen, and plant pathogens. Employees must be able to work in confined spaces and adapt to a high-stress, changing environment. Curaleaf describes itself as a high-growth cannabis company committed to quality, expertise, innovation, and corporate social responsibility through its Rooted in Good initiative. It is an equal opportunity employer and provides reasonable accommodation during the application process and employment.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role, focused on service and customer satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills with customers and team members.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn tools used for store operations and customer engagement.
Time management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency for transactions and reporting.
Positive, proactive approach to resolving customer issues.
Strong conflict resolution skills and composure under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to teamwork.
Ability to regularly stand for extended periods; walk; talk or hear; stoop, kneel, crouch, or crawl; use hands and fingers to feel; reach with hands and arms; and lift up to 25 pounds.
Ability to occasionally climb, balance, and lift up to 50 pounds.
Close vision, with clear vision at 20 inches or less.
Ability to work in confined spaces and tolerate stress while adapting to a changing environment.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests in a warm, professional manner to provide an exceptional customer experience.
Build genuine customer connections, ask thoughtful questions, and provide personalized product advice.
Address customer concerns professionally and resolve issues to support customer satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Collaborate with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow store procedures and regulations.
Check customer IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory work, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Promote deals and complementary items at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced, changing retail environment.
Take on additional duties as needed to support the team and store.