Retail Sales Associate

Bob's Discount Furniture•Solon, OH

1d•Onsite

About The Position

The primary function of a Retail Guest Experience Specialist is to represent Bob’s Discount Furniture and its products with honesty and integrity while guiding the customer through the sales process. The goal is to establish good rapport with all customers to create generational business. At Bob’s, we have fun, we love what we do, and it shows in our expansive growth! Bob’s Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country.

Requirements

Solid product knowledge of all lines of furniture and accessories
Full understanding and competence on BOBBOOST
Excellent presentation skills
Excellent verbal and listening skills
Strong interpersonal and human relations skills
Proven analytical and problem solving skills
Ability to use sound judgment and decision making
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to read and understand information and ideas presented in writing
Good coordination skills -- Adjusting actions in relation to others' actions
Excellent prospecting and selling skills -- Identifying sales prospects; delivering sales presentations; closing sales; handling the necessary follow up; and dealing with customer service issues

Nice To Haves

Retail background
Sales experience

Responsibilities

Be consistently positive, enthusiastic and respectful in all interactions with customers and co-workers.
Accurately and honestly represent all Company policies, products and services, to reach quantitative goals and to sell “BOB’S WAY”, bringing his positive image and energy into all sales situations.
Involve the Retail Assistant Manager in the sales process to help overcome customer objections and assist with closing the sale.
Be receptive to and work with Store Management to improve sales performance through increased closing ratio, increased average ticket sale, one on ones and repeat business.
Be accountable for performance through the Minimum Standards program.
Attend and constructively participate in all scheduled meetings, workshops and other training sessions.
Contribute to the on-going effort to maintain your store’s appearance at the highest level, by straightening, light cleaning as assigned, identifying damaged or unsightly merchandise and leaving all displays in good order after a sales presentation.
Arrive at work on scheduled days, on time and work scheduled shift
This includes working all weekends and major holidays, unless specified otherwise by management.
Arrive at work prepared and in professional attire, equipped with calculator, tape measure and name tag.
Stay well informed about Bob’s products, pricing, policies and advertising campaigns. Explain product features in a positive light.
Know the competition, their pricing, construction, delivery policies, giveaways, and financing programs.
Build Your Own Business. Track all open orders through BOBBOOST and continuously communicate status with customers. Follow up on any and all commitments made to customers, co-workers and management. Send thank you notes to all delivered customers and letters of apology or concern to all canceled customers.

Benefits

Nationally provided Medical, Dental and Vision Insurance
Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday!
401(k) Profit Sharing Plan with a Generous Company match!
Pet Insurance
Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
Financial Planning
Voluntary Legal Benefits
Wellness Plans
Generous Employee Discount starting on your 1st day!
Additional Employee Discounts through the “Hays Perks discount program”