About The Position

The Retail Sales Associate is a customer service specialist who reports to the Store Manager. The role is responsible for exceeding customer expectations by listening to customer needs, finding suitable products, providing detailed product information, and closing sales. Associates help maintain store standards, support fitting room and cashier operations, process shipments, and assist management with store issues and assigned projects. This is a part-time position averaging 12 or more hours per week, depending on business seasonality. Open weekend availability is required, with religious exemptions considered. The role offers starting pay of $19.00 per hour and opportunities for promotion every three months based on individual performance.

Requirements

  • Strong communication skills.
  • Ability to calculate figures and amounts such as discounts and percentages.
  • Ability to stand for long periods, read computer terminals, and push, pull, move, lift, or carry objects weighing at least 25 pounds.
  • Ability to maneuver around the sales floor and stockroom and perform repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
  • High school diploma or G.E.D., or six months of retail or related experience.
  • Average availability of 12 or more hours per week, depending on business seasonality.
  • Open availability on weekends; religious exemptions will be considered.

Responsibilities

  • Meet and exceed sales goals.
  • Maintain brand and operational standards, including visual presentation and cleanliness.
  • Proactively manage customer needs and exceed expectations by using the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles, and saying the six standard phrases.
  • Know fitting room standards and provide assistance when needed.
  • Act as cashier when required, following cashier protocol.
  • Process shipments and ensure merchandise is represented on the sales floor in full size runs.
  • Assist management in identifying and resolving store issues.
  • Provide customers with product and brand knowledge.
  • Follow company policies and procedures and notify management of infractions.
  • Assist with special projects as assigned by management.

Benefits

  • Competitive compensation starting at $19.00 per hour.
  • Promotion opportunities every three months based on individual performance.
  • Career advancement opportunities for driven team members who consistently deliver strong results.
  • Medical, dental, and vision coverage for full-time employees only.
  • 401(k) plan with 100% match on the first 3% contributed and 50% match on the next 2%, for full-time employees only.
  • Vacation and personal time off for full-time employees only.
  • Sick and wellness time off.
  • 30% employee merchandise discount.
  • Employee referral bonus.
  • Commuter benefits.
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