Retail Sales Associate - Napa

Pet Food Express•Napa, CA

1d•Onsite

About The Position

Pet Food Express is seeking passionate, sales-driven individuals to join their team as Sales Consultants. This role focuses on helping pet parents find the best products for their pets by providing tailored solutions and trusted advice. The ideal candidate will have a knack for sales, an eagerness to learn about pet products, and a commitment to excellent customer service. Sales Consultants are the heart of the business, proactively engaging with customers, recommending products, operating the cash register, and stocking shelves to ensure a memorable shopping experience.

Requirements

Previous retail experience is preferred.
Previous pet experience is preferred.
A passion for pets and a desire to help pet parents find the best solutions.
A sales-driven attitude with a desire to exceed goals.
A warm and welcoming personality with a strong customer service mindset.
Eagerness to learn and to participate in daily educational activities.
Dependable and reliable with strong attendance and punctuality.
Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays.
Must be able to lift, move and carry up to 35 pounds while using the appropriate lifting techniques and following all safety rules.
Ability to climb and balance using a ladder and/or step stool.
Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Responsibilities

Proactively approach and engage with customers (both human and pet).
Ask questions to understand customer needs and build relationships.
Use the Pet Food Express Whole Life Approach to provide tailored recommendations.
Participate in daily training and continuous educational programs.
Stay up-to-date about new products, promotions, and the pet community.
Educate customers on product benefits and help them find solutions.
Operate the cash register efficiently and provide a friendly checkout experience.
Unload shipments and stock the store, which includes heavy lifting.
Clean and maintain the store, including sweeping, mopping, and cleaning pet messes.
Support overall store operations by performing additional duties as assigned.

Benefits

Potential career paths and options for advancement within the company
Continued learning and leadership training
Generous in-store employee discount that extends to family
Company-sponsored benefits such as life insurance, pet insurance, and Employee Assistance Program (EAP)
Paid Time Off (PTO) for full-time employees
Health insurance for full-time employees
401k with employer match
Employee referral bonuses
Opportunity to bring well-behaved pets to work
Opportunities to make an impact in the community through events and fundraisers