NAPA Associate I / II / III
About The Position
The NAPA Associate is the first point of contact for customers, including retail customers, commercial accounts, and automotive professionals. This role is responsible for delivering exceptional customer service by helping customers find the right automotive parts, tools, and solutions quickly and accurately. The NAPA Associate is committed to maximizing customer satisfaction through product knowledge, efficient service, and a positive attitude. This position requires maintaining a friendly, professional image in all interactions, both in person and over the phone, while supporting store operations and sales goals. This position supports broader KICL operations as needed, including assisting in ACE Hardware, lumber sales, boiler parts, and fuel sales to ensure overall operational success and customer service continuity. This position also reflects and upholds the traditional values of the Inupiat people, including adaptability, honesty, hard work, cooperation, integrity and a commitment to quality in the workplace.
Requirements
- High school diploma or equivalent.
- Proficiency with computers and ability to learn KICL specific store systems.
- Experience with credit card transaction systems or retail experience preferred.
- Ability to safely lift up to 45lbs.
- Basic math skills.
- Ability to work productively as a part of a team.
- 6 months' experience with retail computer systems and card transaction machines.
- Valid driver's license.
- Minimum of 12 months' experience with retail computer systems and card transaction machines.
Nice To Haves
- Experience with credit card transaction systems or retail experience preferred.
Responsibilities
- Accurately operate computer based P.O.S. system and parts look up systems (e.g., NAPA catalog).
- Assist customers in identifying and locating automotive parts, tools, and supplies.
- Price, stock, and replenish merchandise.
- Maintain cleanliness, organization, and safety of the sales floor, stock room, and work areas.
- Support store sales efforts by providing excellent customer service and product recommendations.
- Assist with receiving shipments and managing inventory, including seasonal and high-demand items.
- Ensure back-stock inventory is properly labeled, organized, and accessible.
- Participate in training to improve knowledge and customer service skills.
- Demonstrative awareness of loss prevention and proper handling of merchandise.
- Assist with other KICL operations, including ACE Hardware, lumber, boiler parts, and fuel services as needed.
- Perform other duties as assigned.
- Provide guidance and training to new employees as needed.
- Assist with car rental duties, including pick up / drop off and detailing.
- Support opening and closing procedures, including cash handling and store security.
- Advanced knowledge of automotive parts, systems, and tools.
- Certified in HazMat (CFR49) or willingness to obtain certification.
- Deliver products to customers, including local businesses, post office, or air cargo as needed.
- Assist with inventory control, ordering, and maintaining optimal stock levels.
- Support store leadership with daily operations and problem-solving.
Benefits
- Medical, Dental, and Vision Insurance
- 401k with Match
- Life and ADD Coverage
- Short and Long Term Disability
- Paid Time Off and Holidays
- Education Assistance/Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
