Retail Sales Associate

Great Wolf Lodge • Grapevine, TX

5d • Onsite

About The Position

As a Retail Sales Associate at Great Wolf Lodge, you will deliver exceptional guest experiences and drive sales performance across resort retail outlets by engaging guests with product knowledge, maintaining visual merchandising, inventory, and cleanliness standards, processing transactions accurately, and collaborating with your team to uphold brand standards in a high-energy resort setting. Your expertise in retail sales, guest engagement, and operations directly contributes to guest satisfaction, team performance, and operational efficiency across your retail area.

Requirements

• Must be at least 16 years of age or older
• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen.

Nice To Haves

• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills
• Enthusiastic and energetic

Responsibilities

• Greet and engage guests while maintaining professional presentation
• Provide product knowledge and support purchasing decisions with enthusiasm
• Respond promptly to guest inquiries and escalate issues to leadership
• Utilize upselling techniques during all guest transactions
• Follow all safety guidelines, company procedures, and asset protection protocols
• Participate in required safety and emergency training
• Report any incidents or hazards to leadership
• Maintain organized, clean work areas that comply with health and safety standards
• Execute daily retail tasks including stocking, POS transactions, merchandising, communication to leaders, opening/closing procedures with accuracy and maintain cleanliness to uphold brand standards
• Promote and sell products, services, and promotions to support sales goals and key performance metrics
• Perform additional tasks as assigned to support overall resort operations

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Discounts to visit Great Wolf’s 23+ locations for team members, friends, & family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED