Retail Sales Associate, Greenwood - Full Time

Macy's•Greenwood, IN

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with appropriate products and services. You build customer trust and loyalty through product knowledge, customer engagement, and smart selling behaviors while working toward sales goals. You also help maintain a clean, organized, and inviting shopping environment. Colleagues prepare for the day by reviewing sales goals, learning about new products, top sellers, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome customers, build friendly relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and provide a sincere farewell. Colleagues support one another through honesty, care, and collaboration, and work to improve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and create friendly, personal conversations that build customer relationships.
Understand customer needs and provide personalized product and service recommendations.
Use product knowledge, customer engagement, and smart selling behaviors to achieve sales goals and encourage customer loyalty.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Help keep the sales floor clean, organized, and ready for customers.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share loyalty program benefits, ensure customers have what they need, and thank them sincerely at the end of their visit.
Collaborate with and support teammates to serve customers and achieve individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.