Seasonal Retail Sales Associate, Greenwood

Macy's•Greenwood, IN

1d•Onsite

About The Position

As a Seasonal Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, offer personalized recommendations, connect them with appropriate products and services, and build trust and loyalty while working toward sales goals. The role involves helping customers on the sales floor and in fitting rooms, and is broader than cashiering. You also help keep the shopping space clean, organized, and inviting. At the start of the day, colleagues prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and get ready to engage customers. During the day, they create friendly, personal customer interactions; maintain a shoppable environment by merchandising new receipts, processing damages, testers, and selected merchandise for vendor returns, updating signs and prices, and supporting merchandise moves; and promote the Loyalty program. Colleagues support one another through collaboration and aim to improve, learn, and achieve individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability to work days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to work toward daily sales goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide a warm welcome and personalized customer service, understand customer needs, and recommend products and services.
Engage customers and use smart selling behaviors to meet daily sales goals and build customer loyalty.
Support customers on the sales floor and in fitting rooms, and promote the Loyalty program.
Help keep the sales floor clean, organized, and ready for customers.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Merchandise new receipts; process damages, testers, and selected merchandise for vendor returns; update signs and pricing; and support merchandise moves.
Work collaboratively with colleagues and contribute to individual and store results.
End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice