Retail Sales Associate Part Time

BJ's Wholesale Club • Easton, MD

12d • $17 - $21

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, including acquisition, renewals, upgrades, cross-selling, and the co-branded credit card. The role also provides member service for questions and concerns, merchandise returns and exchanges, product lookups, and order pickups, including BOPIC orders. The associate supports club policies and procedures, maintains a safe and positive member experience, and may assist in other departments as needed.

Team members are expected to deliver friendly, efficient service, work collaboratively, uphold inclusion and respect, adapt to changing needs, and demonstrate honesty and accountability. The position supports daily GOLD Member and club standards, including greeting and appreciating members, maintaining a clean and organized club, keeping merchandise stocked and promotional plans executed, and maintaining accurate signage. Associates should understand how to access and read relevant departmental performance reporting and how consistent execution affects the business.

Requirements

• Results-driven, with proven success in achieving goals.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior frontline/customer service or sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition for member acquisition, retention, perks, and member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and goal achievement.
• Understand BJ’s membership options and co-branded credit card.
• Serve as a first point of contact for membership questions, credit card applications, general inquiries, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC and MOD when necessary.
• Assist members with BOPIC (Buy Online and Pick Up In Club) orders.
• Maintain club policies and procedures and support compliance.
• Work in other departments and perform other assigned duties as needed.
• Maintain regular, predictable, full attendance.
• Support GOLD Member and club standards, including a safe, positive, clean, organized, and well-stocked club environment.

Benefits

• Weekly pay.
• Daily pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) Retirement Savings Plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed