Retail Sales Associate - Full Time

Curaleaf•Lorain, OH

10d•Onsite

About The Position

At Riviera Creek, proudly managed by Curaleaf, the Retail Sales Associate is the face of the brand and a trusted resource for customers exploring cannabis products. The associate provides welcoming, informative, inclusive, and engaging service, offers personalized product guidance, processes purchases, and builds customer trust in a fast-paced retail environment. The role also supports store operations, inventory, sales goals, and a positive team atmosphere.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and collaboratively in a fast-paced, compliance-driven environment.
Availability for varied shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Solid time-management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency for transactions and reporting.
Positive, proactive approach to resolving customer issues.
Strong conflict-resolution skills and composure under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to working well with a team.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally to deliver an exceptional customer experience.
Build rapport with customers, ask thoughtful questions, and provide personalized product recommendations.
Address customer concerns professionally and resolve issues to support satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work collaboratively to maintain a respectful, inclusive, and upbeat team atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check identification, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory activities, including restocking, fulfilling online orders, and product counts.
Meet or exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight deals and complementary products at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced, changing retail environment and take on additional duties as needed.