Part-Time Retail Sales Associate

Live Parallel•Clermont, FL

About The Position

Retail Sales Associates care for patients and customers and serve as product and industry experts in Surterra Wellness retail locations. They provide knowledgeable, exceptional service and help ensure that stores are welcoming places where everyone feels they belong. Surterra Wellness is a retail brand under Parallel, a multi-state cannabis company operating in Florida, Massachusetts, and Texas. The role involves advising customers and caregivers on cannabis products and use, supporting patient intake and recordkeeping, processing orders and sales, and maintaining a clean store. Associates must protect confidential patient information and follow applicable state, local, and federal requirements. The position requires availability for at least two evening shifts from 4:30–8:30 p.m. and one weekend day; the posting also states that schedules may include evenings, weekends, and holidays.

Requirements

Be at least 21 years old.
High school diploma or equivalent.
Valid government-issued photo ID.
Flexible schedule, including evenings, weekends, and holidays; availability for at least two evenings from 4:30–8:30 p.m. and one weekend day.
One year of experience in retail or a related customer-service-focused industry.
Proficient with Microsoft Office Suite.
Strong attention to detail and ability to multitask and manage time effectively.
Excellent communication and organizational skills.
Ability to manage difficult situations and resolve them in a timely, professional manner.
Ability to operate a computer and other office machinery.

Nice To Haves

Experience in the cannabis industry.

Responsibilities

Provide service that exceeds customer expectations and build long-term rapport using the established customer service model.
Provide customers and caregivers with cannabis recommendations, discussing therapy goals, product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake, entering and maintaining appropriate paperwork and patient records.
Accurately receive, prepare, and complete patient orders and sales using the point-of-sale system.
Maintain accurate records, including customer records, in accordance with state, local, and federal regulations.
Protect sensitive patient information and maintain privacy and confidentiality in alignment with HIPAA compliance.
Escalate customer conflicts or complaints appropriately to support patient relationships and brand loyalty.
Maintain daily store cleanliness.