Retail Sales Associate

IOCP•Minneapolis, MN

11d•Onsite

About The Position

IOCP is searching for a Retail Sales Associate for its Resale Select thrift store. This is an in-person, part-time position (26 hrs/wk) with a flexible schedule within specified shifts. The role involves creating a welcoming guest experience, managing transactions, maintaining store organization, and supporting volunteers. IOCP is a human service nonprofit providing a range of services including food, case management, financial assistance, employment services, and childcare resources. They emphasize inclusion, diversity, and a client-centered, values-driven work environment with a strong culture of collaboration and team support.

Requirements

Experience working in a retail setting
Ability to understand and learn database (point-of-sale) programs quickly
High attention to detail
Timely and reliable
Ability to work both collaboratively and independently; be self-directed
Strong interpersonal and communication skills
Ability to juggle multiple priorities in a timely manner
Must be able to commute to Plymouth, MN to work onsite

Responsibilities

Create a welcoming shopping experience by warmly greeting guests and engaging in friendly and genuine conversation throughout each transaction.
Ask open-ended questions about the guest’s shopping experience and use those questions to assess, understand, and determine how to tailor your approach.
Manage guest transactions using our point-of-sale (POS) system, including collecting cash and credit card payments, processing returns/exchanges/refunds.
Open and close POS, count cash, reconcile register drawer.
Scan and bag all guest items efficiently and neatly.
Answer phone calls and guest questions.
Help maintain a safe and clean store by hanging clothing, straightening display areas and clearing our dressing rooms.
Maintain supplies at the register.
Price, tag and steam store merchandise.
Inventory reconciliation.
Troubleshoot technology problems as they emerge.
Coach and direct volunteers in working with a diverse community of customers, donors, clients and volunteers.
Support volunteers and provide training when needed.
Ensure store policies and procedures are followed.
Notify the Store Manager when supplies and equipment are needed.