Retail Sales Associate Part Time
About The Position
The Retail Sales Associate promotes and sells BJ’s membership programs, including acquisition, renewals, upgrades, cross-selling, and co-brand credit card offerings. The role also provides member service for questions and concerns, merchandise returns and exchanges, product lookups, and pick-ups, including assisting with Buy Online and Pick Up In Club (BOPIC) orders. The associate is expected to deliver friendly, efficient service, help resolve or escalate member concerns, and follow company policies and procedures. The role supports daily club standards by working collaboratively, maintaining a safe and positive environment, and contributing to a clean, organized club with stocked merchandise and accurate signage. Regular, predictable, full attendance is an essential function. Other duties may be assigned, including work in other departments as needed.
Requirements
- Results-driven, with proven success in achieving goals.
- Regular, predictable, full attendance.
Nice To Haves
- Prior frontline or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition for member acquisition, retention, perks, and member experience.
- Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
- Work toward business-established benchmarks and results for goal achievement.
- Understand BJ’s membership options and co-brand credit card offerings.
- Serve as a first point of contact for membership and credit card applications, general questions, issues, merchandise returns and exchanges, product lookups, and pick-ups.
- Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
- Assist members with BOPIC orders.
- Maintain club policies and procedures and contribute to daily club standards, including stocking, promotional execution, signage accuracy, cleanliness, and organization.
- Work as a team, support a safe and positive environment, and provide service that meets GOLD Member Standards.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares available at a 15% discount.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
