Retail Sales Associate, Barton Creek Square Mall - Full Time

Macy's•Austin, TX

2d•Onsite

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with suitable products and services. You use warmth, product knowledge, and a personal approach on the sales floor and in fitting rooms to build trust, meet sales goals, and inspire customer loyalty. The role also includes helping keep the shopping space clean, organized, and inviting. At the start of the day, colleagues prepare the sales floor, review goals, learn about new arrivals and top sellers, and stay informed about trends and promotions. During the day, they engage customers in friendly conversations, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves as needed. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another and continually learn to improve individual and store results. This is a full-time role. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage customers with genuine hospitality and learn about their needs.
Offer personalized product and service recommendations using product knowledge.
Work toward daily sales goals and use effective selling behaviors to build customer trust and loyalty.
Help prepare and maintain a clean, organized, and inviting sales floor.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves as needed.
Stay informed about new arrivals, top-selling items, trends, and promotions.
Share loyalty program benefits and provide customers with a sincere, helpful end to their shopping experience.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice