Retail Sales Associate Part Time
About The Position
The Retail Sales Associate promotes BJ’s membership and loyalty programs by acquiring new members, renewing and upgrading memberships, and cross-selling relevant products. The role also serves as a first point of contact for member questions and concerns, credit card applications, returns, exchanges, product lookups, and order pickups. The associate provides efficient, courteous service while following club policies and procedures, supporting a safe and positive member experience, and contributing to daily club standards. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Prior front-line or customer-service experience, or previous sales experience, preferred.
- Results-driven, with proven success in achieving goals.
- Basic math skills preferred.
- Computer proficiency preferred.
Nice To Haves
- Prior front-line or customer-service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
- Familiarity with AI tools, including ChatGPT.
Responsibilities
- Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
- Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
- Work toward business-established sales benchmarks and goals.
- Understand BJ’s membership options and co-brand credit card.
- Assist members with membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist with BOPIC (Buy Online and Pick Up In Club) orders.
- Maintain club policies and procedures and support daily GOLD member and club standards.
- Work in other departments and perform other duties as assigned.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Access to earned pay before payday through Daily Pay; fees may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
- Three medical plan options.
- Optional dental and vision coverage.
- Health Savings Account (HSA) and flexible spending account options.
- 401(k) retirement savings plan with company match for eligible team members age 18 and older.
- Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
