Retail Sales Associate - Part Time

Curaleaf•Pensacola, FL

About The Position

The Retail Sales Associate represents Curaleaf and helps customers explore cannabis products while providing high-quality service. The role creates a welcoming, informative, inclusive, and engaging experience by recommending products, assisting shoppers, processing purchases, and building customer trust. Associates also support store operations, inventory, cleanliness, regulatory compliance, and sales goals in a fast-paced retail environment.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role, focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work varied shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Time-management and organizational skills.
Effective de-escalation and conflict-resolution skills, with a calm, solution-oriented approach under pressure.
Basic math and computer-application proficiency.
Positive, proactive approach to resolving customer issues.
Initiative and a team-first attitude, including willingness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to teamwork.
Ability to stand for extended periods; walk; talk or hear; stoop, kneel, crouch, or crawl; use hands and fingers to feel; reach with hands and arms; and lift up to 25 pounds regularly and up to 50 pounds occasionally.
Ability to climb and balance occasionally, and close vision (clear vision at 20 inches or less).
Ability to work in confined spaces and tolerate allergens including dust, pollen, and plant pathogens, as well as a high-stress, changing environment.

Nice To Haves

Sales experience tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally and provide an exceptional customer experience.
Build customer relationships, ask thoughtful questions, and provide personalized product advice.
Address customer concerns professionally and resolve issues to support satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work collaboratively to maintain a respectful, inclusive, and upbeat team environment.
Help open and close the store, handle cash, and follow store procedures and regulations.
Check customer IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory work, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Promote deals and complementary products at checkout.
Stay informed about promotions and product updates.
Adapt to changing priorities in a fast-paced retail environment and take on additional duties as needed.