Retail Sales Associate, Sandro, Beverly Hills

Us, Canada•Beverly Hills, CA

8d•Onsite

About The Position

SMCP is a fashion house that embodies Parisian elegance with its brands, Sandro and Maje. They offer accessible luxury, combining high-fashion designs with sustainability. Operating in over 47 countries, SMCP is financially stable and experiencing growth, guided by an experienced senior leadership team. Their culture emphasizes engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030. The collections blend casual elegance and evening sophistication for style-conscious individuals. SMCP aims to "Style Happiness at Work" and is seeking a Keyholder to support store operations and deliver exceptional customer experiences. The Keyholder will assist with opening and closing procedures, cash reconciliation, sales goal distribution, team motivation, and problem resolution, while also building customer relationships and providing personalized service.

Requirements

1+ year of experience in retail or customer service, with supervisory experience preferred.
Enthusiastic about providing exceptional customer service and working in luxury retail.
Knowledgeable and passionate about fashion trends.
Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
Adaptable and open to pursuing a career in retail management.
Flexible availability, including evenings, weekends, and holidays, is required.

Nice To Haves

Social media presence is a plus but not required.

Responsibilities

Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
Provide exceptional customer service with product knowledge and personal recommendations.
Build and maintain a client book, fostering relationships and loyalty.
Achieve sales targets through outstanding service and brand values.
Address customer service issues promptly and professionally.
Maintain high store standards, ensuring a welcoming and organized environment.
Oversee stock replenishment to align with demand and visual standards.
Support new hires and encourage team development, promoting a growth-focused culture.
Motivate the team to meet sales goals, fostering a results-oriented environment.
Create an inclusive, personalized shopping experience, welcoming clients to our collections.
Guide clients through their shopping journey, meeting their unique needs.