Retail Sales Associate Part Time

BJ's Wholesale Club•Nashua, NH

7d•Onsite

About The Position

The Retail Sales Associate is responsible for promoting and selling BJ’s membership programs, supporting membership renewals and upgrades, and providing customer service. The role also handles member questions and concerns, merchandise returns and exchanges, product lookups, and pickup orders. Associates are expected to provide efficient, friendly service, follow club policies and procedures, support a safe and positive environment, and contribute to daily club standards and team goals. Regular, predictable, full attendance is an essential function of the job.

Requirements

Results-driven, with proven success in achieving goals.
Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

Prior frontline or customer service experience.
Previous sales experience.
Basic math skills.
Computer proficiency.

Responsibilities

Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
Work toward business-established goals and benchmarks.
Understand BJ’s membership options and co-brand credit card offerings.
Provide first-line assistance with membership matters, credit card applications, general questions, merchandise returns and exchanges, product lookups, and pickups.
Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
Assist with Buy Online and Pick Up In Club (BOPIC) orders.
Maintain club policies and procedures and support their application and compliance.
Work in other departments and perform other duties as assigned.
Deliver member service excellence, greet members, anticipate their needs, and support a safe and positive member experience.
Contribute to daily GOLD club standards, including stocking items, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
Understand how to access and read department production or financial performance reporting and how consistent execution affects business results.
Maintain regular, predictable, full attendance.

Benefits

Weekly pay.
Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
Three medical plan options.
Optional dental and vision plans.
Health Savings Account (HSA) options.
Flexible spending account options.
401(k) retirement savings plan with company match for team members age 18 and older.
Employee Stock Purchase Plan, with shares available at a 15% discount through after-tax payroll deductions.
BJ’s states that eligibility requirements vary by position.