Retail Sales Associate - Part Time

Sunnyside•Marion, OH

15d

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on cannabis product selection, serving as an ambassador for the company’s mission. The role uses customer service, product knowledge, and compliance with state and company regulations to provide a high-quality customer experience. Responsibilities span the customer lifecycle, from check-in and consultation through order fulfillment and checkout, with regulatory compliance central to all work. The position offers training in cannabis products, industry compliance standards, customer interactions, and consultative selling. It also involves problem-solving, inventory management, teamwork, technical tasks, and customer service. Dispensaries are typically open seven days a week, and employees should be flexible to work opening and closing shifts, weekends, and holidays. Part-time schedules are 15–25 hours per week, typically based around peak hours.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and the ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years old.
Must comply with legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience preferred.

Responsibilities

Greet customers and provide a best-in-class experience.
Build customer relationships by listening to their needs and fostering a welcoming, reassuring environment.
Educate customers about cannabis products and their varying effects to support product selection.
Use effective selling and cross-selling techniques to build customer baskets.
Verify customer documentation and identification.
Help verify that customer orders are accurate and dispensed promptly.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts.
Keep product stock organized and compliant with regulations.
Help managers organize sales-floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help maintain an organized and clean store environment.
Escalate employee or customer issues to management.