Retail Sales Associate, Huntington Mall - Full Time

Macy's • Barboursville, WV

4d • Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services. Through customer engagement and smart selling behaviors, you work toward sales goals, build trust, and inspire customer loyalty. The role includes maintaining a clean, organized, and inviting sales floor and fitting room, and is not limited to cashier duties.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They welcome customers, have friendly and personal conversations, maintain shoppable areas, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They also share loyalty program benefits, ensure customers have what they need, and thank them for their visit. Teamwork, dependability, continuous improvement, and achieving individual and store results are important aspects of the role.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires availability for days, evenings, weekends, and holidays.

Requirements

• Flexible availability for days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities.
• Ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to talk, move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Engage customers, understand their needs, and recommend relevant products and services.
• Deliver welcoming, personalized customer service and build customer relationships and loyalty.
• Work toward daily sales goals using customer engagement and smart selling behaviors.
• Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
• Keep the sales floor and fitting rooms clean, organized, and shoppable; recover areas as needed.
• Update signs and pricing and support merchandise moves.
• Share loyalty program benefits, ensure customers have what they need, and thank them for their visit.
• Collaborate with teammates and contribute to individual and store results.
• Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed