About The Position

As a Retail Selling Colleague in Macy’s women’s shoes department, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, share product and service information, and work toward sales goals by engaging customers and using effective selling behaviors. You also acquire new customers by opening credit accounts and sharing loyalty program benefits. The role is more than operating a register: customer service, relationship-building, teamwork, and creating a welcoming environment are central to the work. You help keep the sales floor and fitting rooms clean, organized, and inviting by recovering merchandise, updating signs and prices, and supporting merchandise moves. You stay informed about sales goals, new arrivals, popular items, trends, and promotions. Schedules depend on business needs and colleague availability; part-time colleagues are typically scheduled 12–24 hours per week, and all schedules include weekend shifts. The position involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical duties include talking, lifting, constant movement, standing, reaching, and using ladders. The role requires standing for at least two consecutive hours and lifting at least 25 pounds, as well as stooping, kneeling, and crouching. Close vision, color vision, depth perception, and focus adjustment are also required.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Interest in meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, and climb ladders.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to frequently use computers and other technology, including handheld equipment and cash registers.

Responsibilities

  • Provide warm, personalized customer service and product recommendations.
  • Build customer relationships and work toward daily sales goals.
  • Acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
  • Keep the sales floor and fitting rooms clean, organized, and shoppable by recovering merchandise, updating signs and prices, and supporting merchandise moves.
  • Use technology, handheld equipment, and cash registers to perform job functions and process transactions.
  • Collaborate with colleagues and support a welcoming customer experience.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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