Retail Sales Associate / Front Desk Receptionist
About The Position
Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. Our team members will earn commission for wellness plan sales and have the opportunity to earn up to $200+. Elements Massage is looking for a Front Desk Receptionist / Retail Sales Associate to create an exceptional customer service experience for all the clients every time they enter the studio.
Requirements
- Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
- The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
- The right candidate can turn every incident of client criticism to a story of great customer service.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.
Nice To Haves
- Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
- Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Responsibilities
- Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
- Following our proven sales process to enroll clients into the Elements Wellness Program
- Being the first and final face of hospitality, whether on the phone or in the studio
- Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
- Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
Benefits
- Pay $16.90-$22 per hour depending on experience (incl sales commission)
- Bonuses on additional sales
- Supplemental insurance
- Vision/Dental Insurance
- Mental Health Program
- 401k Matching Program
- Paid Sick Time
- A complimentary monthly massage at the studio
- Discounts on services for employee, plus family
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
