Retail Sales Associate / Customer Service
About The Position
We are seeking an individual who wants to make a positive difference in a customer’s life through health and wellness, while utilizing their sales experience in a warm and friendly environment. The Wellness Membership Advisor (WMA) is a Sales and Customer Service role within an independently owned and operated Elements Massage® studio. A WMA is responsible for membership sales, building client loyalty and meeting studio goals and standards to ensure growth and profitability. Sales experience is a must for this role! The WMA works directly with the clients or guests and assists them in feeling good before and after their session. They are the first impression people get of Elements Massage from the time they call to book their appointment to when they check out after their appointment. Relationships are at the heart of our business, as a locally owned studio with long-term members that have been with us since the beginning.
Requirements
- Sales experience is a must
- Outgoing and thrives in a multi-tasking environment
- Attentive, warm, and welcoming
Nice To Haves
- Part or full time availability for shifts from 2pm to close Monday thru Sunday
Responsibilities
- Opening the studio, organizing front desk materials, and maintaining a clean and inviting lobby for our clients
- Self-motivated Sales, with the ability to balance persuasive sales techniques with genuine care for the clients
- Communicates effectively and professionally
- Listens, empathizes, apologizes, and takes personal responsibility to resolve any client issues
- Understands and applies knowledge, skills and concepts from training
- Actively participates in trainings and activities, regular meetings, coaching and instructive role‐playing
- Maintains a high level of quality, productivity, and service
- Accountable for goal setting and achievement
- Acts with integrity and high ethical standards
- Sells the Elements Massage Wellness Program
- Professional and courteous in verbal and written communication with clientele
- Capable of working independently and in a team setting
- While booking appointments, checking guests in and out of their appointments, and maintaining the overall freshness of the studio
- Applies tools learned from training to day to day life
- Accountable for their actions and job responsibilities
Benefits
- Free monthly 1 Hour Massage Session
- Monthly Sales bonuses based on individual and team performance
- Escalating base pay based on sales performance
- Longevity rewards for team members at their annual milestones
- Consistent Coaching/Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
