Retail Sales and Customer Service Associate

Western Union•Houston, TX

2d•Onsite

About The Position

Full-Time Retail Sales and Customer Service Associate – Bilingual English/Spanish in Houston, TX (Weekend hours required) Role Responsibilities As a Front Line Associate (FLA), you will be responsible for maintaining guest services and providing valuable customer service. Schedules may include weekends and holidays. Deliver exceptional guest service, ensuring a positive customer experience in line with company standards. Process money transfer transactions and efficiently manage cash register operations. Uphold loss prevention protocols, strictly adhering to company policies and store standards. Handle money transfer procedures and related services, ensuring accuracy and compliance. Manage company funds, ensuring precise reconciliation with daily receipts and records. Implement strong security measures to safeguard company funds and maintain financial integrity. Perform daily reconciliation of money transfers to ensure accuracy and transparency. Provide timely and accurate updates to customers regarding the status of their orders. Work Shift 100% IN PERSON - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time. Location (in-person): 5716 Bellaire Blvd., Suite H., Houston, TX 77081 Schedule Our 5716 Bellaire Blvd., Suite H., Houston, TX 77081 location has standard operation hours Sunday to Saturday, 10:00 AM to 7:00 PM Central Time (CT). The Retail Sales and Customer Service Associate will work 40 hours a week and days will vary. Successful applicants will have the flexibility to work any day of the week within regular business hours. At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.

Requirements

Prior experience in customer service.
Prior experience handling financial transactions.
Fluency in both English and Spanish, with strong communication skills in both languages required.
Experience working with Microsoft Office Suite and general computer literacy.

Responsibilities

Maintaining guest services and providing valuable customer service.
Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
Process money transfer transactions and efficiently manage cash register operations.
Uphold loss prevention protocols, strictly adhering to company policies and store standards.
Handle money transfer procedures and related services, ensuring accuracy and compliance.
Manage company funds, ensuring precise reconciliation with daily receipts and records.
Implement strong security measures to safeguard company funds and maintain financial integrity.
Perform daily reconciliation of money transfers to ensure accuracy and transparency.
Provide timely and accurate updates to customers regarding the status of their orders.