Sales & Client Services

Elements Massage•Mesa, AZ

About The Position

Elements Massage Mesa Riverview is seeking an engaging, outgoing team member to lead retail sales and customer service for prospective clients and current members. The role focuses on promoting the Elements Wellness Program and creating an exceptional massage experience for every client. Team members earn commission on wellness plan sales and may qualify for additional bonuses based on sales objectives. The associate serves as a welcoming point of contact both in the studio and over the phone, supports accurate and efficient appointment paperwork and payment, and works with managers and massage therapists to keep clients at the center of the studio experience. Availability for nights and weekends is required.

Requirements

Ability to follow the sales process to sell monthly Elements Wellness Program memberships and build customer loyalty.
Enjoy talking with clients and, especially, listening to new, established, and prospective clients.
Ability to turn client criticism into an opportunity for excellent customer service.
Familiarity with modern office tools and systems, including computer programs for scheduling and payments.
Driven to support a positive work environment for employees and a strong client experience.
Availability to work nights and weekends.

Nice To Haves

Prior retail sales experience, particularly selling memberships or services in person to potential clients.
Customer service experience in a spa-like or similar environment, with attention to hospitality and execution.

Responsibilities

Inform clients about the benefits of the Elements Wellness Program.
Follow the established sales process to enroll clients in the Elements Wellness Program.
Provide hospitality to clients by serving as the first and final point of contact in person and by phone.
Ensure appointment paperwork and payment processes are brief, accurate, and easy for clients.
Work with managers and massage therapists to create a client-centered environment.
Provide attentive customer service and respond constructively to client criticism.
Support sales objectives and build customer loyalty.