Retail Sales Associate/Barista

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

111d

About The Position

The Retail Sales Associate/Barista works in the gift shop at Fairbanks Princess Riverside Lodge. The role assists guests with selecting souvenirs and, at select locations, prepares and serves espresso, coffee, and other hot and cold drinks. The position supports memorable guest experiences through customer service, product knowledge, retail sales, and maintaining the store’s merchandise and work areas. No company-subsidized housing is available.

Requirements

Pass a pre-employment background check.
Be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Be able to lift 50 lbs./23 kg.
Be able to climb stairs and stand, walk, or work on feet for a minimum of 8 hours per day.
Be able to communicate verbally and in writing in person and over the phone and radio.
Be able to work in a fast-paced environment with multiple tasks and external influences.
Be able to work independently with minimal supervision while achieving daily goals.
Be able to support and comply with company policies, procedures, guidelines, and health and safety standards.

Responsibilities

Provide product knowledge while assisting and directing guests.
Operate cash registers, perform financial transactions, balance cash drawers, and complete end-of-day accounting duties.
Generate maximum sales while providing excellent customer service and maintaining a positive work environment.
Communicate and coordinate with multiple departments in a friendly and professional manner.
Prepare espresso and other hot and cold drinks in accordance with state regulations.
Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
Contribute to product displays and presentation, including stocking and replenishing merchandise.
Keep work areas organized, clean, and sanitized.