Barista and Retail Operations Associate

Museum Of Life And Science • Durham, NC

2d • $0 - $15

About The Position

The Retail Operations Associate and Barista supports the Museum of Life and Science’s mission by providing excellent customer service and creating a welcoming, engaging retail and coffee bar experience for Museum guests. The role supports the day-to-day operation of the Museum stores and coffee bar while maintaining high standards for service, cleanliness, merchandising, food safety, inventory, and cash handling.

This position prepares and serves coffee, specialty beverages, and other menu items; processes guest transactions; and helps keep the coffee bar and retail spaces clean, organized, stocked, and guest-ready. It also includes opening and closing the coffee bar and Museum stores, maintaining visual merchandising standards, and communicating operational successes, opportunities, and concerns to Retail Operations leadership. The position has no staff oversight and reports to the Retail Operations Assistant Manager. It is a regular, full-time role with a set schedule that includes weekends and occasional evenings.

Requirements

• Demonstrated passion for customer service.
• Superior drink-building skills.
• Ability to prioritize and handle multiple tasks efficiently and in an organized fashion.
• Ability to monitor, organize, and rotate coffee bar inventory.
• Basic proficiency with computers and point-of-sale systems.
• Ability to accurately handle cash, charge, check, and gift card transactions.
• Ability to work independently with limited supervision and collaboratively as part of a team.
• Ability to stand for up to 9 hours.
• Ability to withstand prolonged periods of repetitive motions with hands and wrists.
• Ability to maneuver around the coffee bar, sales floor, and stock rooms, including repetitive bending, prolonged standing, twisting, and climbing.
• Ability to lift 40 pounds.
• Availability for a set schedule that includes weekends and occasional evening work.

Nice To Haves

• Coffee bar or retail experience.
• At least 1 year of barista experience.
• ServSafe certification.
• Conversant in Spanish.
• Familiarity with CounterPoint or a similar point-of-sale system.

Responsibilities

• Provide friendly, efficient, and knowledgeable service to Museum guests in the coffee bar and Museum stores.
• Prepare and serve coffee, specialty beverages, and other menu items according to established recipes, quality standards, and food-safety practices.
• Accurately process cash, credit card, check, and gift card transactions.
• Open and close the coffee bar and Museum stores in accordance with departmental procedures and standards.
• Maintain clean, organized, well-stocked, and guest-ready coffee bar and retail spaces throughout each shift.
• Organize, stock, and rotate coffee bar inventory to maintain product availability and quality.
• Maintain visual merchandising standards with strong attention to detail.
• Follow Museum, departmental, and applicable health and food-safety policies and procedures.
• Identify and communicate operational successes, opportunities, and concerns to Retail Operations leadership.
• Prioritize and manage multiple responsibilities based on guest needs and daily operational demands.
• Work independently with limited supervision while contributing to a collaborative and supportive team environment.
• Demonstrate adherence to Museum safety procedures.
• Engage with Museum guests in a positive and helpful way to support an enjoyable and safe experience.
• Demonstrate and advance the Museum’s Strategic Plan through interactions with staff, volunteers, and guests.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed