Retail Sales Assistant, Jewelry

Brilliant Earth•Denver, CO

1d•Onsite

About The Position

The Retail Sales Assistant (Jewelry Stylist) provides an exceptional experience for Brilliant Earth customers, helping them find jewelry that suits them from the company’s luxury product line. The role creates personalized experiences while meeting and exceeding individual and team sales targets in a fast-paced environment. The position is in-person at the Denver location and is intended for a full-time schedule that includes weekend days. Responsibilities span sales and customer service as well as showroom coordination and maintenance. Stylists guide customers through jewelry choices and purchases, respond to in-person and online inquiries, build product knowledge, support post-sale needs, and contribute to sales goals. They also maintain the showroom, coordinate product and inventory movements, support facilities needs, help ensure guest safety and product security, and open or close the showroom and waiting area.

Requirements

A strong customer-service orientation and willingness to go above and beyond to provide an excellent customer experience.
Motivation to exceed sales goals and targets.
Attention to detail and an ability to work with processes in a fast-moving environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
A collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers through the purchasing process, delivering a personalized experience consistent with the luxury brand.
Guide customers toward purchases and create memorable, personalized customer experiences.
Manage a high volume of incoming sales leads to achieve individual and team goals and revenue targets.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate across functions.
Represent the brand and share its mission to create a more sustainable, transparent, and compassionate jewelry industry.
Maintain the luxury showroom’s appearance, cleanliness, and organization, including following new product merchandising guidelines.
Liaise on facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
Enforce waiting-room policies to support a safe, pleasant guest experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, including a $0 monthly-premium employee health insurance option and employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.