Retail Sales and Service Deposit Program Manager

United Community Bank•Greenville, SC

1d•$68,287 - $113,209•Onsite

About The Position

The Retail Sales and Service Deposit Program Manager serves as the business owner and primary administrator for the Bank's deposit account opening platform, Terafina. This position is responsible for the overall administration, configuration, optimization, support, reporting, testing, training, and enhancement of the deposit account opening system and its related integrations. The role partners closely with Retail Banking, Deposit Operations, Compliance, Fraud, Risk, Digital Banking, Technology, and third-party vendors to ensure the platform operates efficiently, supports business objectives, enhances the customer experience, and maintains compliance with regulatory requirements. The Deposit Program Manager oversees system releases, manages business rules and workflows, coordinates testing activities, maintains documentation, develops reporting, and drives continuous improvement initiatives that support account opening growth, operational efficiency, and risk management.

Requirements

Bachelor's degree in Business, Finance, Information Systems, Banking, or a related field preferred; equivalent relevant work experience will be considered
5+ years of experience in banking operations, digital account opening, deposit operations, system administration, business systems management, or related financial services experience
Experience administering or supporting customer onboarding, deposit account opening, or workflow management systems preferred
Experience managing vendor relationships, software implementations, system upgrades, or business process improvement initiatives
Strong knowledge of deposit products, account opening regulations, fraud controls, and customer onboarding processes
Strong analytical and problem-solving abilities
Experience with system configuration, testing, and user acceptance testing (UAT)
Ability to manage multiple projects and priorities simultaneously
Excellent written and verbal communication skills
Ability to collaborate effectively across departments and with external vendors
Strong reporting and data analysis skills
Proficiency with Microsoft Office applications, including Excel, Power BI, and PowerPoint
Strong attention to detail and organizational skills
Must be able to pass a criminal background & credit check

Responsibilities

Serve as the primary business administrator and subject matter expert for the Terafina deposit account opening platform.
Manage system configuration, workflows, forms, disclosures, product setup, and business rules.
Coordinate system upgrades, enhancements, patches, and vendor releases.
Maintain system documentation, procedures, and operating standards.
Partner with Technology and vendors to resolve system issues and implement improvements.
Lead cross-functional initiatives related to deposit account opening, onboarding, and customer acquisition processes.
Evaluate existing workflows and identify opportunities to improve efficiency, automation, and customer experience.
Manage implementation of new products, features, integrations, and regulatory requirements within the platform.
Coordinate project plans, timelines, testing activities, and stakeholder communications.
Monitor system performance and recommend enhancements to support business growth objectives.
Develop and maintain management reporting related to deposit account opening performance.
Produce operational, compliance, risk, and executive reporting.
Monitor key performance indicators and trends to identify opportunities for process improvements.
Support ad hoc reporting requests from leadership, operations, compliance, risk, and audit teams.
Ensure account opening workflows comply with applicable regulatory requirements and Bank policies.
Partner with Compliance, Risk, and Fraud teams to implement and maintain necessary system controls.
Manage fraud prevention workflows and account opening monitoring rules.
Support internal and external audits and regulatory examinations.
Perform periodic reviews of system access and user entitlements.
Lead and coordinate user acceptance testing for system upgrades, product enhancements, and vendor releases.
Develop test plans, test scripts, and documentation of results.
Ensure successful implementation of system changes with minimal disruption to business operations.
Maintain change management documentation and release communications.
Serve as an escalation point for complex system-related issues.
Provide ongoing guidance and consultation to business partners regarding account opening processes and platform capabilities.
Work closely with training team to identify gaps in processes and field knowledge.
Serve as the primary business contact for Terafina and related vendor relationships.
Participate in vendor reviews, performance assessments, and enhancement discussions.
Coordinate issue resolution and service improvement initiatives with vendors.