Deposit Services Manager

Burke & Herbert Bank & Trust•Camp Hill, PA

6d•Onsite

About The Position

The Deposit Services Manager supports operational stability and compliance by driving consistent execution of deposit account servicing across the organization. This role involves directing, training, and mentoring a diverse group of multi-functional employees, preparing and conducting performance evaluations, and ensuring compliance with Bank policy and applicable regulations. The manager will oversee daily operations including Account/CIF Maintenance, IRA/CD and CDARS Processing, ODS Processing, Safe Deposit Maintenance, and Tax Reporting Research/Maintenance. They will also act as a Bank Administrator for Promontory, approve CDARS orders and settlement wires, research issues, and review/approve Dormant/Escheat Account reactivations. Additionally, the role requires providing detailed reporting, analyzing workflows for continuous improvement, ensuring department compliance with the BSA Compliance Program, and implementing/recommending procedural enhancements. The manager is responsible for attending BSA-related training and communicating updates to their team.

Requirements

Requires 5 years of demonstrated experience in deposit servicing at a bank
3 years direct management experience leading a high-performing deposit services team
Proactive and solution-oriented communication skills to guide and mentor team members with accountability
High attention to detail with the ability to develop, refine, and implement detailed procedures
Tech-savvy with strong computer and data entry skills with MS Suite proficiency, including Word, Excel, and Outlook
Extensive knowledge of compliance regulations, policies, etc. impacting a deposit servicing function in a banking environment

Nice To Haves

Bachelor’s degree or equivalent, preferred

Responsibilities

Directs, trains and mentors a diverse group of multi-functional employees.
Prepares and conducts performance evaluations and disciplinary actions when needed.
Ensures compliance with Bank policy and applicable regulations.
Oversees daily operations including but not limited to the following functions; Account/CIF Maintenance, IRA/CD and CDARS Processing, ODS Processing, Safe Deposit Maintenance, Tax Reporting Research/Maintenance.
Acts as a Bank Administrator for Promontory our CDARs vendor, approves CDARS orders and settlement wires.
Researches issues and performs Tax Reporting Maintenance.
Reviews and approves Dormant/Escheat Account reactivations and coordinates annual Escheat processing.
Provides detailed reporting and tracking as requested/needed.
Works closely with Branch Administration to address and resolve any issues.
Analyses workflows, processes and procedures to ensure continuous process improvements and optimum efficiency.
Responsible for ensuring department compliance as documented in the Bank’s BSA Compliance Program.
Responsible for implementing department procedures as approved and documented in the BSA Compliance Program Operating Manual.
Responsible for recommending enhancements to procedures that will further ensure compliance with the BSA Compliance Program.
Responsible for attending BSA related training sessions, as appropriate and directed by the BSA Officer.
Responds as appropriate to instructions and request received from BSA Officer.
Attends regular and monthly meeting with BSA Officer to receive BSA Program Updates and communicate updates to their team.
Lead, coach, and develop a high-performing Deposit Services team to deliver consistent account servicing
Drive accurate and compliant execution of deposit maintenance and servicing activities
Improve servicing workflows to reduce errors and improve turnaround times
Partner with Retail teams to resolve complex account issues and support customer needs
Maintain strong regulatory and procedural discipline across deposit services
Assists the Retail Operations Manager with a variety of special projects.
Perform other duties as assigned.