Deposit Services Specialist

Commerce Bank • Kansas City, MO

5d • Hybrid

About The Position

The main purpose of this job is to support deposit services operations by processing customer transactions, resolving account-related issues, and ensuring work is completed accurately, timely, and in accordance with established procedures.

Requirements

• Associate’s degree or equivalent combination of education and experience required
• 1+ years financial services or related experience required
• 1+ years customer service experience required
• Basic knowledge of the banking industry, including best practices and regulations
• Excellent customer service skills
• Ability to learn new processes quickly
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values
• Basic level of proficiency with Microsoft Word, Excel and Outlook

Responsibilities

• Process and resolve items within Exception queues, including Stops, Restrictions, Invalid, and Closed Accounts
• Process incoming and outgoing return item files in accordance with established procedures, ensuring timely handling of all return items
• Calculate and apply interest rate adjustments to customer accounts as required
• Perform low to moderate complexity operational tasks while meeting established accuracy, efficiency, and timeliness standards
• Process customer transactions in accordance with established procedures guidelines and compliance requirements
• Research and resolve transaction-related issues in a timely manner
• Respond to internal customer inquiries via phone and email while providing timely, professional support and a high level of customer service
• Serve as a backup resource for team members across various areas of the department, as needed
• Perform other duties as assigned

Benefits

• employer sponsored health, dental, and vision insurance
• 401(k)
• life insurance
• paid vacation
• paid personal time
• career development
• education assistance
• voluntary supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree