Bilingual Part-Time Retail Sales and Customer Service Associate in Houston, TX at Federal Rd
About The Position
As a Front Line Associate (FLA), you will be responsible for maintaining guest services and providing valuable customer service. Schedules may include weekends and holidays. This is a 100% in-person role where you will deliver exceptional guest service, process money transfer transactions, manage cash register operations, uphold loss prevention protocols, handle money transfer procedures, manage company funds, implement security measures, perform daily reconciliation of money transfers, provide timely and accurate updates to customers, and conduct outside marketing and community outreach activities.
Requirements
- Prior experience in customer service.
- Prior experience handling financial transactions.
- Fluency in both English and Spanish, with strong communication skills in both languages required.
- Experience working with Microsoft Office Suite and general computer literacy.
- Self-motivated with the ability to balance transactional responsibilities while supporting business development and marketing efforts during slower business periods.
Responsibilities
- Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
- Process money transfer transactions and efficiently manage cash register operations.
- Uphold loss prevention protocols, strictly adhering to company policies and store standards.
- Handle money transfer procedures and related services, ensuring accuracy and compliance.
- Manage company funds, ensuring precise reconciliation with daily receipts and records.
- Implement strong security measures to safeguard company funds and maintain financial integrity.
- Perform daily reconciliation of money transfers to ensure accuracy and transparency.
- Provide timely and accurate updates to customers regarding the status of their orders.
- Conduct outside marketing and community outreach activities to engage customers, generating new business growth opportunities and increasing brand awareness.
Benefits
- Short-term incentives
- Multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms
- Medical, Dental, Vision, and Life Insurance
- Tuition Assistance Program
- Student Loan Paydown Program
- Employee Discount Program
- 401K Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
