Bilingual Customer Service Representative (Federal)

Medavie•MBC NB Local Office Moncton 2, PE

2d•CA$40,254 - CA$45,285•Hybrid

About The Position

As a national health solutions partner, Medavie puts people first in everything they do. They are building a future talent network and are looking for people with determination, passion, and curiosity to be the first point of contact for their company. They are hiring for upcoming classes and are looking to build a network of Customer Service Representatives who are critical thinkers, love providing amazing customer experiences, and are ready to start their career in an award-winning company culture with caring leaders and teams, resources, and opportunities to unleash their full potential. As a Bilingual Customer Service Representative in their federal contact center, you will provide support and service to providers and members, where you will have the opportunity to effectively problem-solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible. This is described as far from a typical contact center experience, with some of the highest employee satisfaction scores in the whole company.

Requirements

Ability to work varying shifts between 7am - 10pm Monday to Friday.
Must like helping people.
Good communicator – through email and phone, clear, concise and friendly.
Whatever it takes attitude, likes a new challenge every day.
Training and education and/or relevant working experience in customer service or health.
At least a high school diploma.
Ability to concentrate, have high attention to detail.
2+ years with Contact Centre experience.
Strong technical aptitude – ability to multitask and navigate between multiple software applications simultaneously while supporting the caller.
Ability to handle the good and challenging calls.
Good at problem-solving.
Must be fluently Bilingual (English and French) both written and verbal.
Must have Reliability Status Clearance (Enhanced Level B).
Must have resided in Canada for at least 5 years.
Must hold Permanent Resident or Citizenship Status.
Private working area must have a locked door, secure locked perimeter doors, and a locked office space in a controllable environment.
Must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during scheduled work time.
Must always ensure e-work space is secured before walking away.
Employees must connect to an approved home internet network.

Nice To Haves

Contact Centre experience and enjoy this industry.

Responsibilities

Provide support and service to providers and members.
Effectively problem-solve.
Contribute positively to a team environment.
Ensure that the person making the inquiry receives the highest level of customer service possible.
Communicate with internal stakeholders in both official languages.
Sit while using a computer and on a head-set for prolonged periods of time.
Handle both good and challenging calls.
Understand callers' needs and learn quickly how to get the best results in any environment.

Benefits

Competitive pay
Comprehensive benefits
Opportunities for personal and professional growth
Flexible work options
Meaningful experiences
Supportive leadership
Extensive virtual paid training program
Permanent full-time position
Opportunity to grow in a well-established organization
Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options
Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
100% employer-matched Defined Contribution Pension Plan
Annual Incentive Bonus
Paid vacation
Gifted week of vacation in your first year
Optional Vacation Purchase Program
Encouragement for personal learning and growth with opportunities for career development