Part-Time Bilingual Retail Sales and Customer Service Associate in Los Angeles, CA at S Figueroa St

Western Union•USA CA - 7225 S Figueroa St - Retail Branch Location, CA

4d•Onsite

About The Position

The Front Line Associate (FLA) maintains guest services and delivers customer service in line with company standards. The role processes money transfers and cash-register transactions, manages and reconciles company funds, and follows loss-prevention and security protocols. The associate also provides customers with timely order-status updates and conducts outside marketing and community outreach to generate business and increase brand awareness. This is a part-time, in-person position at Western Union inside Oportun at 7225 S Figueroa St., Los Angeles, California 90003. The location operates Monday through Friday from 11:00 AM to 6:30 PM PT and Saturday and Sunday from 10:00 AM to 4:00 PM PT. Applicants must have flexibility to work any day within regular business hours; schedules vary, and weekend hours are required. The hourly rate is $19.00.

Requirements

Prior customer-service experience.
Prior experience handling financial transactions.
Fluency in English and Spanish, with strong communication skills in both languages.
Experience with Microsoft Office Suite and general computer literacy.
Self-motivation and the ability to balance transaction responsibilities with business development and marketing during slower periods.
Flexibility to work any day of the week within regular business hours; weekend hours are required.

Responsibilities

Deliver exceptional guest service and a positive customer experience in line with company standards.
Process money-transfer transactions and operate the cash register efficiently.
Follow loss-prevention protocols, company policies, and store standards.
Handle money-transfer procedures and related services accurately and in compliance with requirements.
Manage company funds and reconcile them accurately against daily receipts and records.
Apply security measures to safeguard company funds and maintain financial integrity.
Reconcile money transfers daily to ensure accuracy and transparency.
Provide customers with timely and accurate updates about their order status.
Conduct outside marketing and community outreach to engage customers, generate business opportunities, and increase brand awareness.