Retail Sales Ambassador - Dresses Multi-Vendor, Arden Fair - Full Time
About The Position
As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as an expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. The position focuses on providing an exceptional customer experience, building brand-specific clientele, and supporting sales through vendor partnerships and events. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter who can work independently and as part of a team.
- Excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to reach above eye level and perform tasks requiring color vision.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience by making customers the priority.
- Greet customers, recommend products, and upsell.
- Act as a liaison between designated vendors, personal stylists, and store leadership.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement practices to drive sales, turnover, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
- Share customer needs and shopping patterns with leadership and the vendor community.
- Execute strategic merchandising initiatives for the vendor, brand, or area represented.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
