Retail Sales Agent
About The Position
Von Trapp Family Lodge & Resort in Stowe, Vermont sits on 2,600 acres with stunning mountain views year-round. We deliver warm, friendly, professional service, providing a luxurious yet unpretentious experience that makes our guests feel at home. On our property, we have several retail store experiences, including the von Trapp Brewing Bierhall, Lodge Gift Shop, and Outdoor Center. A Retail Sales Associate provides excellent customer service, processes sales using POS systems, maintains store cleanliness, and restocks merchandise. Responsibilities include greeting customers, answering product questions, and resolving issues to ensure a positive shopping experience. This role requires a strong sense of urgency, self-motivation, and the ability to take direction while working independently.
Requirements
- Strong interpersonal skills for interacting with customers and team members.
- Basic math skills for processing transactions and giving change.
- Availability to work varied hours, including weekends, evenings, and holidays.
- Ability to stand for long periods and lift, push, or pull moderate weights (up to 50 lbs).
- Willingness to learn about products to advise customers effectively.
- High school education
- Familiarity with POS (Point of Sale) systems
Nice To Haves
- Previous experience in retail or customer service is a plus
- Train in Yellow Dog inventory software used for receiving merchandise shipments.
- Assist in all von Trapp retail outlets (Outdoor Center, Lodge Gift Shop, and Bierhall) as needed during shifts.
- Take on additional hours during foliage season (August – October) and prepare for reduced hours during mud season (April – May).
Responsibilities
- Greet customers, provide product information, and offer recommendations.
- Process payments (cash and credit), returns, and exchanges accurately using POS systems.
- Restock shelves and organize displays.
- Maintain a clean, organized, and safe environment. Keep sales floors tidy and shelves dust-free.
- Assist with receiving shipments, picking up inventory from the on-site warehouse, restocking, and conducting inventory counts.
Benefits
- Health, vision, and dental insurance
- 401(k) matching
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
