Retail Sales Administrative Assistant
About The Position
Grand Appliance is proud to be recognized as a Top Workplace for 2026! This recognition reflects our commitment to a supportive culture and putting our people first, as well as the immeasurable dedication of all our employees. Grand Appliance and TV specializes in providing customers with a customer-focused shopping experience in state-of-the-art showrooms featuring top quality brands. We are looking for smart, motivated individuals to be involved in all aspects of the sales process including post-delivery. The ideal person will be a self-starter with great interpersonal skills, both with our customers as well as our internal team. This person must be detail-oriented and project a positive welcoming attitude for existing and prospective customers.
Requirements
- A minimum of an Associate's degree is required.
- Must be friendly and customer-centric with strong organizational skills.
- Ability to locate information quickly via online searches.
- Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.
Responsibilities
- Scheduling of installations for both internal and external installers.
- Scheduling of deliveries with customers, including verification of the delivery address.
- Transferring and allocating product for deliveries in advance of the installation date.
- Updating invoices with information about who and when the installation is coming.
- Identifying any special instructions for delivery.
- Notifying appropriate salespeople of any delivery issues.
- Collecting payments for cash-on-delivery orders.
- Set up service calls directly with appropriate services.
- Verify service calls are completed in a timely manner.
- Communicate with customer service on escalated issues.
- Process quotes and orders as needed- ensure correct product and pricing are being utilized.
- Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
- Assist customers in the showroom as needed.
- Additional tasks as assigned
Benefits
- health insurance
- retirement savings options
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
