Retail Sales Account Manager

Knape and Vogt Manufacturing Company•Grand Rapids, MI

About The Position

Knape & Vogt is seeking an experienced Retail Sales Account Manager to join their industry-leading team. This role involves driving profitable sales growth, increasing market share, and managing assigned retail accounts. The position requires identifying business changes and trends, evaluating growth opportunities, analyzing customer needs, and scrutinizing account performance. The Account Manager will also be responsible for preparing and delivering presentations, executing product launches, seeking category captain roles, resolving customer service issues, and representing the company at trade shows. Collaboration with internal teams for sales processes, business tools, communication, product knowledge, and market research is essential.

Requirements

5 years of Retail Sales and account management
Supply Chain experience in Strategic Sourcing
Bachelors Degree in Business or Marketing, or comparable experience
Previous experience with BI tools, ERP system, proficiency in CRM platform and MS Office

Responsibilities

Drive profitable sales growth, increase market share, and lead account management activities within assigned Retail channel
Identify business changes and trends caused by five key triggers: Technology, the Culture, the Economy, Customers� Lives, and the Competition.
Create prioritized list of specific growth opportunities to be considered for assigned accounts
Evaluate anticipated business change opportunities, market information, and competitive data.
Review customer needs, challenges, product opportunities, and growth potential.
Scrutinize account P&L performance down to the SKU level and evaluate against plan.
Regularly research, analyze, and recommend innovation opportunities.
Ask customers what needs or problems could be addressed through innovative products and services
Prepare and deliver retailer-specific presentations for new products, line reviews, promotions, etc.
Execute new product launches, planogram updates, price increases, and SKU rationalization.
Seek out and lead category captain roles at key accounts.
Resolve customer service issues and provide solutions to customer needs.
Prepare for and professionally represent KV at customer and industry trade shows.
Partner with KV teams to gain and maintain proficiency in areas such as Sales process & CRM, Business tools, Communication tools, Product and technical knowledge, and Market research and competitive assessments.