Retail Restaurant Events & Catering Manager

Brigham Young University•Provo, UT

2d•Onsite

About The Position

The Retail Restaurant Events and Catering Manager’s primary responsibility is to manage Catering and Events operations. The position will coordinate assigned sporting events and all catering orders that come through the retail restaurants and Cougareat. Responsibilities will include managing catering inquiries, quotes, customer communication, event scheduling, staffing, food and supply ordering, preparation, delivery, setup, service, cleanup, invoicing, sales tracking, customer follow-up, and repeat-business development. The position will also ensure compliance with food safety standards and applicable operational standards. This is an hourly manager position responsible for leading a dedicated student event team consisting of two Student Event Leads and fifteen to twenty students. The position will recruit, train, schedule, supervise, and evaluate student employees. The Student Event Leads will be trained to manage events when the manager is not physically present. During periods without scheduled catering or sporting events, the position will focus on sales calls, following up on leads and past customers, increasing repeat business, training and cross-training student employees, and supporting restaurant operations or other Dining Services areas as needed. The position will also complete projects and tasks assigned by Retail Dining administrative leadership.

Requirements

2+ years college
2+ years food experience including 1 year as a supervisor OR 4+ food service experience including 1 year as a supervisor

Nice To Haves

Bachelor’s degree
3+ years food service experience
2 years as a supervisor OR 7+ years food service experience
2 years as a supervisor

Responsibilities

Ensure that proper pars are established and that food is rotated to minimize spoilage, managing daily spoilage and loss.
Develop and implement plans to recruit, train, and retain employees, communicating effectively with them and promoting a positive team environment.
Create and manage schedules for restaurant employees, student employees, and the Catering and Events team.
Manage catering inquiries, quotes, customer communication, calendar, staffing, and event details such as event preparation, food production, delivery, setup, service, and cleanup.
Provide reliable staffing and operational support for assigned sporting events each year(Football, Men’s Basketball, Women’s Basketball, others as assigned).
During periods without scheduled sporting or catering events, make sales calls to campus departments, follow up on leads and quotes, contact past customers, and develop repeat-business opportunities, protecting existing revenue and identifying opportunities to increase catering and event sales.
Ensure that food temperatures are correct at all times and that food safety logs are maintained.
Establish sanitation standards and ensure compliance by restaurant and event crews.
Establish and maintain customer service standards for assigned restaurants and events.
Review financial documents for Catering and Events operations.
Create and use sales projections when preparing schedules and staffing plans, recommending actions to improve sales, profitability, labor efficiency, and customer retention.