Retail Rescue Coordinator
About The Position
The Retail Rescue Coordinator leads the onboarding and expansion of new retail store partners in the Retail Rescue Program across the Regional Food Bank’s 23-county service area. The coordinator manages relationships with new stores and partner agencies, provides onboarding and ongoing customer service, and works to expand participation in rural, suburban, and urban communities. The position supports the donation, pickup, and distribution of nutritious food to neighbors in need. Working with the Food Bank’s Data Analytics team, the coordinator helps match stores with agencies, monitors donation performance, and identifies growth opportunities. The role involves frequent regional travel and regular time in retail stores and warehouses; it is not eligible for a work-from-home option. The position reports to the Manager of Retail Rescue and has no supervisory responsibilities.
Requirements
- An associate degree and/or two years of related work experience.
- Strong interpersonal, relationship-building, and customer service skills.
- Effective public speaking and written communication abilities.
- Strong organizational skills, including the ability to manage and prioritize multiple projects, maintain attention to detail, and follow through consistently.
- Proficiency in Microsoft Office Suite.
- Ability to analyze and interpret data in collaboration with analytics teams.
- Willingness to travel regionally throughout the 23-county service area, with occasional evening or weekend work as needed.
- Valid New York State driver’s license.
- Ability to safely operate a motor vehicle and load and unload materials as needed.
- Ability to maintain visual and auditory awareness in active retail and warehouse settings.
- Ability to meet the described physical demands, including occasional lifting of boxes or food products up to 40 pounds.
Nice To Haves
- Experience in the food industry or nonprofit sector.
Responsibilities
- Lead onboarding for new retail store partners, communicating program guidelines, expectations, and benefits.
- Initiate and manage relationships with retail stores and partner agencies across the 23-county service area.
- Serve as the primary customer service contact for newly onboarded stores and agencies through visits, phone calls, and email.
- Conduct outreach to retail locations in rural, suburban, and urban communities to expand participation.
- Explain program benefits, address concerns, and remove barriers to participation.
- Collaborate with the Data Analytics team to map store and agency locations, match stores with appropriate agencies, and monitor performance and product categories.
- Monitor donation activity and generate reports to evaluate program growth and effectiveness.
- Maintain accurate partner information and current records in food donor and inventory management software.
- Track and reconcile donation poundage reporting for timely and accurate documentation.
- Identify and communicate food quality, service, or operational issues to the Manager, with recommended solutions.
- Support partner recognition efforts, including certificates of appreciation, thank-you letters, and other communications.
- Assist with drafting and coordinating partner communications, newsletters, and outreach materials.
- Participate in trainings, meetings, presentations, conferences, and relevant webinars.
- Maintain a clean, organized, and safe workspace and follow safety standards and procedures.
- Work independently and collaboratively across departments in support of the Food Bank’s mission.
- Adhere to the Food Bank’s Employee Code of Conduct.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
