Retail Rescue Coordinator
About The Position
The Retail Rescue Coordinator leads the onboarding and expansion of new retail store partners into the Retail Rescue Program across the Regional Food Bank’s 23-county service area. The role serves as the primary relationship manager and customer service contact for newly onboarded stores and partner agencies, supporting a seamless onboarding experience and ongoing engagement. Through outreach in rural, suburban, and urban communities, the coordinator helps strengthen partnerships and supports the efficient donation, pickup, and distribution of nutritious food to neighbors in need. The coordinator works with the Food Bank’s Data Analytics team to optimize store-to-agency matching, monitor donation performance, and identify opportunities for growth. The position is full-time, 40 hours per week, non-exempt, and reports to the Manager of Retail Rescue. It is not eligible for work from home. The role requires frequent regional travel and time in retail store and warehouse environments, with occasional evening or weekend work as needed.
Requirements
- An associate degree and/or two years of related work experience is required.
- Strong interpersonal, relationship-building, and customer service skills.
- Effective public speaking and written communication abilities.
- Strong organizational skills, including the ability to manage and prioritize multiple projects, attention to detail, and consistent follow-through.
- Proficiency in Microsoft Office Suite.
- Ability to analyze and interpret data in collaboration with analytics teams.
- Willingness to travel regionally throughout the 23-county service area.
- Valid New York State driver’s license.
- Ability to safely operate a motor vehicle and load and unload materials as needed.
- Ability to meet the described physical demands, including driving, walking, standing, navigating retail and warehouse areas, and occasionally lifting boxes or food products up to 40 pounds.
Nice To Haves
- Experience in the food industry or nonprofit sector.
Responsibilities
- Lead the onboarding process for new retail store partners and communicate program guidelines, expectations, and benefits.
- Initiate and manage relationships with retail stores and partner agencies throughout the Food Bank’s 23-county service area.
- Provide customer service to newly onboarded stores and agencies through in-person visits, phone calls, and email.
- Conduct outreach to retail locations in rural, suburban, and urban communities to expand program participation.
- Explain program benefits, address concerns, and remove barriers to participation.
- Collaborate with the Data Analytics team to map store and agency locations, match stores with appropriate partner agencies, and monitor performance and product categories.
- Monitor donation activity and generate reports to evaluate program growth and effectiveness.
- Maintain accurate partner information and current records in food donor and inventory management software.
- Track and reconcile donation poundage reporting to ensure timely and accurate documentation.
- Identify and communicate food quality, service, or operational issues to the Manager, with recommended solutions.
- Support partner recognition efforts, including certificates of appreciation, thank-you letters, and other communications.
- Assist with drafting and coordinating partner communications, newsletters, and outreach materials.
- Participate in trainings, meetings, presentations, conferences, and relevant webinars.
- Maintain a clean, organized, and safe workspace and follow safety standards and procedures.
- Work independently and collaboratively across departments in support of the Food Bank’s mission.
- Adhere to the Food Bank’s Employee Code of Conduct.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
