Retail Representative - Lonsdale

Purolator•Burnaby, BC

1d•Onsite

About The Position

As Canada’s leading integrated freight, package, and logistics provider, Purolator has been helping promises get where they need to be for more than 60 years. The journey starts with the people who make it possible, whether you’re looking to build new skills, make an impact in your community, or inspire your team. This role serves customers in the most efficient and courteous manner on the telephone and in person, up-selling and cross-selling corporate products and services, and handling customer complaints and inquiries. It also involves resolving problem shipments and working with various internal and external partners to ensure excellence in customer service. Building positive relationships with Head Office, local management, Drivers, warehousing staff, account managers, other Corporate Partners, customers, and key contacts like Vendors and building tenants is crucial. The role also requires assisting customers with shipping details and account challenges, loading, scanning, logging, and calling resolution freight, and cash reconciliation including deposits and key control. Communication in a positive manner, listening to customers and key partners, and representing Purolator values are also key aspects of this position.

Requirements

3-12 Months Customer Service Experience preferred
3-12 Months Retail Experience preferred
3-12 Months using technology/ POS system Experience preferred
Ability to lift 70lbs.
Ability to stand for 3 hour intervals.
Professional communication skills: oral communication (telephone and in person).
Written communication skills.
Listening skills.
Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail.
Experience working in a team environment and independently is an asset.
Experience working in an environment with safety standards is an asset.

Nice To Haves

Experience working in a team environment and independently.
Experience working in an environment with safety standards.

Responsibilities

Serving customers efficiently and courteously via telephone and in person.
Up-selling and cross-selling Corporate Products and Services.
Handling customer complaints and inquiries.
Resolving problem shipments.
Resolving equipment and technology challenges.
Collaborating with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate partners to ensure customer service excellence.
Building positive relationships with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate Partners.
Building positive relationships with customers.
Building positive relationships with key contacts such as Vendors and building tenants.
Assisting customers with shipping details and account challenges.
Loading, scanning, logging, and calling resolution freight.
Performing cash reconciliation, including deposits and key control.
Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate partners orally and in writing.
Listening to customers and key partners.
Communicating to customers and key partners in a positive manner.
Complying with all Corporate Policies and Procedures, including uniforms.
Adhering to all Safety Standards.
Maintaining punctuality and attendance.
Living the Purolator Values.
Representing the Purolator Values to Customers and key partners.
Performing other duties as assigned by management.