Retail Representative

Purolator•Dartmouth, NS

8d•Onsite

About The Position

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Requirements

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
Ability to lift 70lbs./stand for 3 hour intervals
Professional communication skills: oral communication (telephone and in person)
Written communication; and listening skills
Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail

Nice To Haves

3-12 Months Customer Service Experience preferred
3-12 Months Retail Experience preferred
3-12 Months using technology/ POS system Experience preferred
Experience working in a team environment and independently an asset
Experience working in an environment with safety standards an asset

Responsibilities

Serving our customers in the most efficient and courteous manner on the telephone and in person
Up-selling and cross selling Corporate Products and Services
Handling customer complaints and inquiries
Working to resolve problem shipments
Working to resolve equipment and technology challenges
Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
Building a positive relationship with customers
Building a positive relationship with key contacts – Vendors, building tenants, etc.
Assisting customers with shipping details and account challenges
Loading, scanning, logging and calling resolution freight
Cash reconciliation including deposits, key control
Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
Listening to customers and key partners
Communicating to customers and key partners in a positive manner
Compliance to all Corporate Polices and Procedures (including uniforms)
Adhering to all Safety Standards
Being on time/attendance
Living the Purolator Values
Representing the Purolator Values to Customers and key partners and, other duties as assigned by management