Retail Representative - Victoria

Purolator•North Saanich, BC

6d•Onsite

About The Position

As Canada’s leading integrated freight, package, and logistics provider, Purolator has been helping promises get where they need to be for more than 60 years. The journey starts with our people. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. Whether you’re looking to build new skills, make an impact in your community, or inspire your team, Purolator is there for you.

Requirements

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.
Ability to lift 70lbs.
Ability to stand for 3-hour intervals.
Professional communication skills: oral communication (telephone and in person).
Written communication skills.
Listening skills.
Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail.

Nice To Haves

3-12 Months Customer Service Experience preferred.
3-12 Months Retail Experience preferred.
3-12 Months using technology/ POS system Experience preferred.
Experience working in a team environment and independently is an asset.
Experience working in an environment with safety standards is an asset.

Responsibilities

Serving customers efficiently and courteously via telephone and in person.
Up-selling and cross-selling Corporate Products and Services.
Handling customer complaints and inquiries.
Resolving problem shipments.
Resolving equipment and technology challenges.
Collaborating with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate partners to ensure excellence in customer service.
Building positive relationships with Head Office, local management, Drivers, Warehousing staff, account managers, and other Corporate Partners.
Building positive relationships with customers.
Building positive relationships with key contacts such as Vendors and building tenants.
Assisting customers with shipping details and account challenges.
Loading, scanning, logging, and calling resolution freight.
Performing cash reconciliation, including deposits and key control.
Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate partners orally and in writing.
Listening to customers and key partners.
Communicating to customers and key partners in a positive manner.
Complying with all Corporate Policies and Procedures (including uniforms).
Adhering to all Safety Standards.
Maintaining punctuality and attendance.
Living the Purolator Values.
Representing the Purolator Values to Customers and key partners.
Performing other duties as assigned by management.