Retail Replenishment Friday Truck

Michaels•Westport, CT

13d•Onsite

About The Position

This role is responsible for delivering friendly customer service, helping customers shop the store, and ensuring they find what they're looking for. The position also ensures a fast and friendly checkout experience, completes truck unloading and merchandise duties, and maintains store recovery standards to deliver Brand Promises. The team member will also assist with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and participate in truck unload, stocking, and planogram (POGs) processes. Additionally, the role is responsible for merchandise recovery and maintenance, performing Store In Stock Optimization (SISO) and AD set duties, supporting shrink and safety programs, and adhering to Standard Operating Procedures (SOPs) and Company programs. The team member will interact positively with others, promote the organization's vision and values, and serve as a role model. This position also involves cross-training in Custom Framing selling and production, and performing other duties as assigned.

Requirements

Must be at least sixteen (16) years or older.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Deliver friendly customer service, help customers shop the store, and find what they’re looking for.
Ensure all customers receive a fast and friendly checkout experience.
Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards.
Help customers shop, locate products, and provide them with solutions.
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on the Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in the truck unload, stocking, and planogram (POGs) processes.
Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross trained in Custom Framing selling and production.
Other duties as assigned.