Replenishment and Truck Processing Early Morning

Michaels•Wilmington, NC

4d•Onsite

About The Position

This role focuses on the early morning operations of a retail store, specifically involving truck unloading and merchandise processing. The team member will be responsible for delivering friendly customer service, assisting customers in finding products, and ensuring a quick and efficient checkout experience. Key duties include unloading trucks, stocking merchandise, maintaining store recovery standards, and supporting various operational processes like Omni channel fulfillment and inventory optimization. The position also requires adherence to safety and security programs, company policies, and maintaining a positive and respectful work environment. Cross-training in Custom Framing is also a component of this role.

Requirements

Must be at least sixteen (16) years or older.

Nice To Haves

Retail and/or customer service experience preferred

Responsibilities

Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
Ensure all customers receive a fast and friendly checkout experience.
Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Other duties as assigned