Retail Relationship Banker

BMO • Hinsdale, IL

7d • $43,000 - $75,000

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions that are in their best interests. Working collaboratively within the branch and through various channels with BMO partners, the banker helps deliver the desired customer experience and achieve business objectives. The role proactively engages existing customers and prospects, conducts needs-based assessments, develops customer relationships, and recommends tailored banking, investment, lending, home financing, and small business solutions. It also supports customer transactions, promotes digital and self-service banking options, and contributes to branch and market team results.

The banker supports responsible lending and risk management, including making personal lending and home financing credit recommendations in accordance with sound credit principles and bank policies. The role follows risk, privacy, compliance, legal, and regulatory requirements; identifies suspicious activity that may relate to money laundering; and protects the Bank’s assets and customers’ interests. Work may take place at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts. The role may include handling escalations and completing complex tasks within established rules and limits.

The position typically requires 2–3 years of relevant experience. A post-secondary degree in a related field is desirable, or an equivalent combination of education and experience. Relevant lending qualifications and designations are expected. In Canada, registration to sell investment products must be completed where appropriate. For U.S. positions, federal mortgage-loan-originator registration is required, along with a criminal background review and credit history evaluation; restrictions on working as a real estate agent also apply.

The listed salary range is $43,000–$75,000. The position is salaried; compensation may vary based on location, skills, experience, education, and qualifications and may include commissions, performance incentives, discretionary bonuses, and other rewards. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. BMO also describes training, coaching, manager support, and networking opportunities.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field of study is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Experience in a consultative customer service or sales role and motivation to deliver a personal customer experience.
• Commitment to helping customers and a focus on results in a consultative sales and team-based environment.
• Resourcefulness and confidence approaching customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative responses to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• Canada only: Complete registration to sell investment products, as appropriate for the jurisdiction.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the consumer-loan-originator role; a criminal background review and credit history evaluation are also required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• Specialized knowledge.

Responsibilities

• Proactively engage existing customers and prospects through needs-based assessments to grow loyalty and identify immediate and future opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small business needs.
• Advise customers about digital and self-service banking options.
• Support customer transaction needs based on customer traffic.
• Reach out to customers, generate appointments, and build relationships in the community to grow the Bank’s business.
• Address questions and resolve issues arising from consumer credit audits and quality checks, ensuring accurate data entry and compliant lending recommendations.
• Apply the risk management framework to the portfolio and maintain lending quality in accordance with established requirements and guidelines.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit principles and Bank policies.
• Collaborate as a member of a versatile branch and market team and contribute to business results and customer experience.
• Understand customers’ personal banking and credit card needs and incorporate relevant promotions and programs into conversations.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to ongoing customer-experience improvement.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Maintain current knowledge of financial services, legal and regulatory requirements, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect Bank assets and comply with applicable legal, regulatory, and ethical requirements.
• Complete complex and diverse tasks within established rules and limits, including handling escalations from other employees as needed.
• Analyze issues and determine next steps.
• Make sound, risk-informed decisions aligned with business strategy, the Risk Management Framework, Risk Culture, approved Risk Appetite, applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.
• Training and coaching, manager support, and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed