Retail Relationship Banker

BMO • Minneapolis, MN

9d • $43,000 - $75,000

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and recommending financial solutions in their best interests. The role proactively engages current and prospective customers, conducts needs assessments, builds relationships, and recommends tailored banking, investment, lending, home-financing, and small-business solutions. It also guides customers toward digital and self-service options and supports branch transactions based on customer traffic.

The position contributes to branch and market results by generating appointments, developing community relationships, making personal-lending credit recommendations, and protecting the quality of the lending portfolio. It requires following risk, compliance, privacy, legal, and regulatory requirements; maintaining current knowledge of products and industry developments; and identifying suspicious activity. The banker collaborates with branch colleagues and BMO partners, may handle escalations, and may work across branches or channels as market needs require. Work schedules may vary from week to week in days, hours, and shifts.

Requirements

• Typically 2–3 years of relevant experience.
• A post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Experience in a consultative customer service or sales role.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Ability to thrive in a consultative sales and team-based environment and approach customers with confidence.
• Passion for helping customers and delivering a personal customer experience.
• For Canada: Registration to sell investment products, as appropriate for the jurisdiction.
• For the U.S.: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the position’s consumer-loan origination duties; a criminal background review and credit history evaluation are also required, along with restrictions on serving as a real estate agent.

Nice To Haves

• Experience in financial services is an asset.
• Specialized knowledge.

Responsibilities

• Proactively engage existing customers and prospects through needs-based assessments to build loyalty and identify current and future opportunities.
• Recommend tailored banking, investment, lending, home-financing, and small-business solutions that address customers’ needs.
• Explain digital and self-service options to help customers bank easily, simply, and quickly.
• Support customer transactions based on branch traffic.
• Generate appointments and build new customer relationships in the community.
• Address questions and resolve issues identified through consumer credit audits and quality checks, ensuring accurate data entry and lending recommendations.
• Apply risk management practices to protect bank assets and maintain lending portfolio quality.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and bank policies.
• Collaborate as a member of a branch and market team and contribute to business results and customer experience improvements.
• Understand customers’ personal banking and credit-card needs and incorporate relevant promotions and programs into conversations.
• Maintain accurate and complete work information and seek creative ways to personalize customer experiences.
• Follow risk, compliance, privacy, legal, and regulatory processes and policies.
• Maintain knowledge of financial services, regulations, personal banking products, practices, and trends.
• Identify and report suspicious activity that may be related to money laundering.
• Analyze issues, determine next steps, and handle complex tasks or escalations within applicable rules and limits.
• Work at multiple branches or through different channels when market needs require.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included, depending on the position’s pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed