Retail Regional Training Manager

Goodwill Southern California • Los Angeles, CA

12d • Hybrid

About The Position

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!

The Retail Regional Training Manager strengthens store performance by developing and training retail management teams across assigned locations. This role provides hands-on, store-based training and coaching in retail operations, including production, pricing, merchandising, customer and donor service, safety, and overall operational execution. The Regional Training Manager partners with District Managers and Retail leadership to establish training priorities, reinforce consistent execution of Goodwill Retail Services standards, and prepare management teams to independently sustain operational expectations following the training assignment. Frequent local travel to Goodwill SoCal retail locations in the Greater Los Angeles area required.

Requirements

• High school diploma or equivalent required.
• Minimum 5 years of progressive retail management, operations, or training experience, including leading and developing retail teams.
• Strong knowledge of retail operations, including sales, production, pricing, merchandising, customer service, payroll, safety, and asset protection.
• Demonstrated experience training, coaching, and developing managers and management teams.
• Strong business writing, facilitation, presentation, and communication skills.
• Strong business acumen with the ability to assess performance, identify training needs, and use operational metrics to improve results.
• Strong organizational and project management skills with the ability to work independently and influence leaders without direct authority.
• Proficient with Microsoft Office and training technology; LMS or e-learning experience and bilingual English/Spanish preferred.

Nice To Haves

• Bachelor’s degree in Business, Retail Management, Training, or related field preferred.
• Store Manager, multi-unit retail leadership, or retail training experience strongly preferred.

Responsibilities

• Provides hands-on training and coaching to store management teams across assigned retail locations on retail operations which includes production, pricing, merchandising, sales, customer and donor service, payroll, safety, asset protection, and other established standards.
• Conducts store-based training assignments, generally lasting one to two weeks, based on operational and management development needs.
• Trains managers to understand financial and operational metrics such as sales, production, payroll, productivity, customer service, and other performance indicators to improve store results.
• Provides coaching and leadership skills to managers including clear communication, prioritization, constructive feedback and accountability.
• Supports the onboarding and development of new and internally promoted Store Managers and other retail management Ambassadors.
• Assesses store operations and management practices to identify training, knowledge, skill, and execution gaps and recommended action steps.
• Evaluates management progress and provides District Managers with feedback on strengths, development needs, and recommended follow-up actions.
• Identifies recurring operational and training gaps across locations and recommends training or process improvements to Retail leadership.
• Conducts follow-up assessments and coaching to determine whether training has been successfully applied and improvements are sustained.
• Partners with Retail leadership, Learning & Development, and subject matter experts to ensure training materials and SOPs are accurate, current, and aligned with operational standards.
• Uses store observations, management feedback, performance results, and operational changes to continuously improve training content and resources.
• Attends meetings, training sessions, and Retail leadership activities as required.
• Works a flexible schedule based on store training needs, including early mornings, evenings, weekends, holidays, and extended assignments when necessary.
• Travels frequently between retail locations in assigned area and may spend consecutive days or weeks working at an assigned store based on operational and training needs.
• This job requires local travel (75%), a valid CA driver's license and state-required auto insurance. Driving records must be acceptable to company’s insurance vendor.
• May occasionally support retail locations that have a vacant site management role.

Benefits

• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED