SVS Vision - Retail Receptionist - Shelby Township, MI

SVS Vision, Inc.•Wayne, MI

10h•Onsite

About The Position

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits. Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Receptionists have supplemental earning potential. They can make additional earnings by scheduling patient appointments; this is in addition to their regular compensation. Receptionists could also enjoy free designer glasses every year along with incredible discounts. SVS Vision Receptionists will be responsible for creating a positive first impression that the patient receives when they walk into our stores. Optical receptionists work as part of a team of eye care professionals including optometrists. The receptionists’ main priorities are to assist clients either over the phone or in person, while getting the opportunity to build relationships with patients. They are also responsible for ensuring a positive patient experience from start to finish. Receptionists need to have a basic understanding of the different types of optical aids available, and their duties usually include (but are not limited to): POSITION SUMMARY: Provide support to the optical store team. Greet patients as they enter the store, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Requirements

High School Diploma or equivalent
Previous experience in an office is preferred
Basic computer skills
Able to handle multiple customer interactions/phone calls at a time
Excellent organizational skills
Able to work cross-functionally with excellent attention to detail and follow through
Solid interpersonal relationship skills
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., tablet, personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Able to operate a cash register, various optical equipment and tools
Ability to adapt to changing policies and duties required for the business
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Ability to travel between offices as needed to support patient care
Able to travel independently to support Company objectives and personal development

Nice To Haves

Previous experience in an office is preferred

Responsibilities

Greet patients and customers
Answer the telephone in a professional manner
Book appointments accurately
Confirm appointments
Process transactions in the optical billing and point of sale systems
Process medical billing information, including uploading all supporting documents to EHR, including IDs, Insurance cards, Insurance Plan sheets, and charts
Organize and file patient and customer records
Other duties as assigned